FAQs

Answer: Each DermConsult visit costs $40. While this is similar to (or less than!) the typical copay amount for a specialist visit, it is not a copay; it is the full price. There are never any hidden fees or extra bills.
Once we have your initial information, along with a photo of your government-issued ID and your completed visit questionnaire, our goal is for a 24-hour turnaround and we meet that in the vast majority of cases.
You can make new visits for new conditions anytime you want to. That’s the great part about DermConsult: you can do a visit whenever you need one. Our clinic is always open! No need to take time from work to visit the doctor. No referral is needed, either.
Yes, you can! But there are a couple of things to keep in mind. Generally, we treat one condition per visit. Each condition is unique, so we need to collect specific information for each in order to properly assess and treat you. Since each condition is unique, each will generate its own visit and treatment plan. Therefore, each treated condition will require a separate visit payment. Example: Acne and athlete’s foot – since these are unique conditions, each would require a separate visit. The cost for each visit would be $40, or $80 for both.
Just as when you see the doctor in person, if your new condition is appropriate for treatment, we’ll be more than happy to help you. Simply send in your information and photos and we’ll take a look. The cost for the visit to address the new condition is the same $40.
Absolutely! Our medical team is composed of care coordinators, who are certified Medical Assistants, and our doctors, who are all actively practicing, US-based, board-certified dermatologists. Here, you can check out Dr. Elan Newman’s CA license information.
If you are under 18 years of age, we will need your parent or legal guardian to complete our consent forms and agree to our terms of service. We will also need to see a government-issued photo ID for your parent or legal guardian, as well as a phone number that we can use to reach this person in case of an emergency.
If our dermatologists recognize that your condition is not appropriate for treatment on DermConsult, we will inform you and you will not be asked to complete a dermatology visit or make a payment. We are always happy to help you locate a nearby dermatologist who can assist you further, if you would like assistance with this.
If our dermatologists recognize that your condition is not appropriate for treatment on DermConsult, we will inform you and you will not be asked to complete a dermatology visit or make a payment. We are always happy to help you locate a nearby dermatologist who can assist you further, if you would like assistance with this.
If your health plan includes an HSA or FSA, you can pay using money from either of these. We can also provide you with an itemized bill for services that you can submit to your insurance plan for reimbursement. We do not currently bill any insurance plan directly, and DermConsult patients are responsible for the full cost of services at the time when they are provided.
Yes, just let us know the name, street address, and phone number of the pharmacy that you wish to use, and we can send your medications there. Sometimes, we can find you a lower cost for your medications through a specialty mailorder pharmacy, and we will let you know when this is an option.
Yes, although we handle each of these situations on a case-by-case basis, and you will need the patient's consent and the appropriate legal authorizations. Please don't hesitate to let us know the situation, and we can discuss it
Yes! Each visit comes with 30 days of free messaging afterward. If you develop a new condition during this time, however, the doctor may ask you to complete a separate visit for the new condition.
No problem! Our service is designed to work using direct payment, so no health insurance is currently needed to use DermConsult. Every visit is a $40 flat price with no extra fees or bills.
DermConsult is currently available in California. To use DermConsult, you must be physically located in California at the time that you submit your visit. Note: It is okay if you are just visiting California. We are looking to expand into the following states shortly, so please let us know if you are located in one of them: AZ, NE, IL, MI, OH, PA, NJ, NY, NC, GA, FL, TX, HI, AK
A state-issued driver’s license, passport, military ID (with photo), or identification card. A college or university ID or credit card are not acceptable forms of identification.

Terms of Use

Elan M. Newman, MD, Inc. (d.b.a “DermConsult”) is a group of telemedicine service providers and associated staff members ("Practice," "our," "us," or "we") that provide telemedicine assessment for certain patients for certain medical conditions. Your access and use of our services (collectively, the "Service," including the technological means through which we deliver any services) are governed by these Terms of Use (this "Agreement"). The Service is intended for access and use only by U.S. customers. Please read this Agreement carefully before using the Service.

GENERAL TERMS AND CONDITIONS
By accessing or using our Service, you agree to be bound by this Agreement and to use our Service in accordance with the terms and conditions of this Agreement. If you do not agree to the terms and conditions of use for our Service as set forth in this Agreement, you may not use the Service. If we need to change the terms of this Agreement, we will post the revised Terms of Use through our Service and update the "Last Revised" date to reflect the date of the changes. You are responsible for being aware of any changes made to this Agreement. By continuing to use our Service after we post such changes, you agree to the terms of this Agreement, as modified.
WHAT SERVICE DO WE PROVIDE?
Our Service is designed to enable you to obtain telemedicine consultations and treatment for common medical conditions by providing you access to a licensed healthcare provider (a "Provider"). Once you are assigned one or more Providers through our Service, each of those Providers may be referred to as "your Provider." Your Provider is solely responsible for providing you with medical care.
IS THE SERVICE RIGHT FOR YOU?
In some cases, our Service may not be the most appropriate way for you to seek medical care and treatment. For example, certain medical conditions may require an in-person procedure or very specialized providers not available through our Service. To assist you in determining whether our Service is a fit for your needs, we ask a series of initial questions during registration before we connect you with a Provider. Based on your responses to these questions, we may determine that our Service is not well suited to the particular issue for which you are seeking treatment. In such a case, you will receive an alert notifying you that you will be unable to use our Service for the particular issue you submitted and providing additional information regarding next steps. If this occurs, your registration will remain on file with Practice, but you will not be connected with a Provider nor will you have established a physician relationship with any Provider. You will not be charged for any services provided to you in connection with your submission if we are unable to connect you with a Provider. You can always return to Practice at a later time to submit a request for another condition or issue.
MEDICAL EMERGENCIES
THE MEDICAL CARE YOU RECEIVE FROM YOUR PROVIDER IS NOT A SUBSTITUTE FOR OTHER MEDICAL TREATMENT YOU MAY NEED. IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, CALL 911 OR SEEK EMERGENCY MEDICAL HELP.
REGISTRATION
To use our Service, you are required to set up an account ("Account"). When you set up an Account, you are required to enter your name, email address, password ("Password") and certain other information (e.g., date of birth). You agree that all information you provide is true, accurate, current and complete, and you agree to maintain and promptly update such information to keep it current. You may not transfer or share your Password or Account (collectively, the "Account Information") with anyone. You are responsible for maintaining the confidentiality of your Account Information and for all activities that occur under your Password or Account. You agree to immediately notify us upon becoming aware of any unauthorized use of your Account Information. Practice reserves the right to take any and all action, as it deems necessary, regarding the security of our Service and your Account Information. Under no circumstances shall Practice be held liable to you for any liabilities or damages resulting from or arising out of your use of our Service, your use of the Account Information, or your release of the Account Information to a third party. To use our Service, you must also reside in a jurisdiction in which we offer our Service, and you must be at least 18 years of age. If you are between the ages of 13 and 18 and reside in a jurisdiction in which we offer our Service, you may use our Service if your parent or legal guardian has consented to your use of the Service and agreed to the terms of this Agreement in accordance with Practice procedures.
ACCESS RIGHTS
Subject to your compliance with the terms and conditions of this Agreement, we hereby grant you a limited, non-exclusive, nontransferable right to access our Service and use our Service on the mobile device(s) that you own or control solely for your personal non-commercial use. You agree that you will not, and will not attempt to: (a) interfere with or disrupt the functioning of the Service in any manner, including the functioning of any software, hardware, network or server connected to the Service; (b) distribute or transfer in any manner the Service or any part of the Service to any third party; (c) copy or modify the Service or any part of the Service for any purpose; (d) incorporate by any means any of the Service content into another application, website or service; (e) reverse-engineer or create derivative works based on any part of the Service for any purpose, commercial or otherwise; or (f) use the Service in any manner that is inconsistent with these Terms of Use. We reserve the right, in our sole discretion, to deny use of the Service to anyone for any reason.
ACCEPTABLE USE
Use of our Service requires that you comply with acceptable use behavior as determined by Practice. As part of your responsibilities, you agree that you will not: (a) use the Service in any unlawful manner; (b) use the Service in any manner that is harmful, hateful, harassing, abusive, or otherwise offensive to any other person or entity (including your Provider); (c) interfere with or inhibit any other user from using or enjoying the Service; (d) use the Service as a means to distribute unsolicited or unauthorized communications, advertisements or spam; (e) access or search the Service by any means other than the authorized public interface; (f) collect or use any data or Service content that violates any third-party right; (g) create a false identity, impersonate another person or entity, or otherwise misrepresent yourself; (h) breach or otherwise circumvent any security measures incorporated into the Service; or (i) use the Service in any manner that is considered unacceptable by Practice.
FEES AND PURCHASE TERMS
The fees for telemedicine consultations with healthcare Providers are available by inquiry with our Service. Fees are subject to change. It is your responsibility to remain informed about the current rates. Practice will charge you for medical services provided by your Provider, and you agree to pay for all medical services provided to you. You will provide Practice with a valid credit card or any other method of payment accepted by us ("Payment Provider") when you set up your Account with our Service. By providing Practice with your Payment Provider and associated payment information, you agree that Practice is authorized to invoice your Account at the time any payments are due and charge your designated Payment Provider account. If any payments are subject to sales tax in any jurisdiction, you also agree to pay the required sales tax, and any related penalties or interest. Practice may automatically charge sales taxes for addresses within jurisdictions where such taxes are required. Unless otherwise agreed to by Practice, all fees paid are non-refundable. You are responsible for all fees and charges associated with your Account. We use a third-party payment processor (the "Payment Processor") to charge your Payment Provider account. The processing of payments in connection with your use of our Service will be subject to the terms, conditions and privacy policies of the Payment Processor and the Payment Provider responsible for your designated method of payment, in addition to this Agreement with Practice. We are not responsible for any errors by the Payment Processor or the Payment Provider. At present, we will process insurance claims for Med-i-Cal/Medicaid beneficiaries in California who are currently insured and eligible to receive our service. We do not presently process insurance claims for other carriers, nor will your Provider process claims on your behalf. It is solely up to you to contact your health plan, determine whether your coverage applies, and submit a claim if applicable. You are responsible for the full fee charged for Provider care through our Service regardless of whether you later are able to receive reimbursement from your health plan for part or all of the cost.
PRIVACY
As part of the registration process, you will be asked to provide certain personal information. Any use of such information will be treated in accordance with our Privacy Policy, which is incorporated by this reference into these Terms of Use.
OWNERSHIP
We alone own all right, title and interest in and to our Service, including all intellectual property rights, and any suggestions, ideas or other feedback provided by you or any other party relating to our Service. Any copy, modification, revision, enhancement, adaptation, translation, or derivative work of or created from our Service shall be owned solely and exclusively by Practice, as shall any and all patent rights, copyrights, trade secret rights, trademark rights, and all other proprietary rights. You shall not remove or permit any third party to remove any proprietary rights from our Service or its contents. Certain names, logos, and other materials displayed in our Service may constitute trademarks, trade names, service marks or logos ("Marks") of Practice or other entities. You are not authorized to use any such Marks. Ownership of all such Marks and the goodwill associated therewith remains with us or those other entities. We reserve the right to modify or discontinue, temporarily or permanently, our Service, or any portion thereof, with or without notice. We will not be liable to you or any third party should we exercise that right.
TERMINATION
You may delete your Account at any time for any reason by sending us an email or by notifying us through the Service. Practice may terminate your Account and use of our Service at any time for any reason. You understand that termination of your Account may involve deletion of your Account Information from our live databases as well as any content that you uploaded to the Service using such Account, but your Providers, or Practice on behalf of the Providers, may retain your Account Information in accordance with applicable laws and professional standards. You agree that we will not be liable for any termination of your access to our Service or deletion of your Account or content uploaded by you.
DISCLAIMER
OUR SERVICE IS PROVIDED ON AN "AS IS" BASIS. ANY ACCESS TO OR USE OF OUR SERVICE IS VOLUNTARY AND AT THE SOLE RISK OF THE USER. WE DO NOT MAKE ANY EXPRESS OR IMPLIED WARRANTIES, REPRESENTATIONS OR ENDORSEMENTS OF ANY KIND (INCLUDING, WITHOUT LIMITATION, WARRANTIES OF TITLE OR NON-INFRINGEMENT, OR ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE) WITH REGARD TO OUR SERVICE, OR WITH RESPECT TO ANY INFORMATION, PRODUCT, SERVICE, MERCHANDISE OR OTHER MATERIAL PROVIDED ON OR THROUGH OUR SERVICE (INCLUDING ANY CONSULTATIONS OR OTHER SERVICES YOU MAY RECEIVE FROM YOUR PROVIDERS). WE DO NOT WARRANT OR GUARANTEE THE ACCURACY, COMPLETENESS, RELIABILITY, TIMELINESS OR USEFULNESS OF OUR SERVICE. WE DO NOT WARRANT THAT THE SERVICE WILL FUNCTION WITHOUT DELAYS, DISRUPTIONS, INTERFERENCES, IMPERFECTIONS, OR ANY ADVERSE INCIDENT.
LIMITATION OF LIABILITY
IN NO EVENT WILL PRACTICE BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, PUNITIVE, EXEMPLARY, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES [WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE] ARISING OUT OF THIS AGREEMENT, OR THE USE OF, OR THE INABILITY TO USE, OUR SERVICE, INCLUDING, WITHOUT LIMITATION, ANY INFORMATION MADE AVAILABLE THROUGH OUR SERVICE OR ANY SERVICES PERFORMED BY ANY HEALTHCARE PROVIDERS YOU CONNECT WITH VIA OUR SERVICE (INCLUDING CLAIMS OF MEDICAL MALPRACTICE), EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN THE EVENT THE FOREGOING LIMITATION OF LIABILITY IS DETERMINED BY A COURT OF COMPETENT JURISDICTION TO BE UNENFORCEABLE, THEN THE MAXIMUM LIABILITY FOR ALL CLAIMS OF EVERY KIND WILL NOT EXCEED U.S. $100. THE FOREGOING LIMITATION OF LIABILITY WILL COVER, WITHOUT LIMITATION, ANY TECHNICAL MALFUNCTION, COMPUTER ERROR OR LOSS OF DATA, AND ANY OTHER INJURY ARISING FROM THE USE OF OUR SERVICE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. TO THE EXTENT THAT WE MAY NOT DISCLAIM ANY IMPLIED WARRANTY OR LIMIT ITS LIABILITIES, THE SCOPE AND DURATION OF SUCH WARRANTY AND THE EXTENT OF OUR LIABILITY WILL BE THE MINIMUM PERMITTED UNDER APPLICABLE LAW.
INDEMNIFICATION
You agree to indemnify and hold harmless Practice, its parents, subsidiaries, affiliates, licensors, and suppliers, and the officers, directors, employees, consultants, and agents of each, from and against any and all third-party claims, liabilities, damages, losses, costs, expenses and fees (including reasonable attorneys' fees and court costs) that such parties may incur as a result of or arising from your use of our Service, your violation of these Terms of Use, or your violation of any rights of any other person or entity. We reserve the right to control the defense of any claim for which we are entitled to indemnification, and you agree to provide us with such cooperation as is reasonably requested by us.
MISCELLANEOUS
These Terms of Use constitute the entire and final agreement between you and Practice and govern your access to our Service, superseding any prior agreements between us with respect to Terms of Use. The section titles in these Terms are for convenience only and have no legal or contractual effect. You may not assign any of your rights under these Terms, and any such attempt will be null and void. The validity, interpretation, construction and performance of these Terms of Use will be governed by the laws of the State of California, without giving effect to the principles of conflict of laws. Any dispute arising under or relating to these Terms of Use will be resolved exclusively by final and binding arbitration in San Francisco, California, under the rules of the American Arbitration Association, except that either party may bring a claim related to intellectual property rights, or seek temporary and preliminary specific performance and injunctive relief, in any court of competent jurisdiction, without the posting of bond or other security. The parties agree to the personal and subject matter jurisdiction and venue of the courts located in San Francisco, California, for any action related to these Terms of Use. You may only resolve disputes with us on an individual basis and not as part of any class, consolidated or representative action. Our failure to enforce any provision of these Terms will not constitute a waiver of such right. If any provision is found to be invalid, the parties agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and that the other provisions of these Terms remain in full force and effect. You agree that regardless of any statute or law to the contrary, any claim or cause of action related to these Terms of Use must be filed within one year after such claim arose or be forever barred. You have no authority to act on behalf of or bind Practice in any way. You agree to the use of electronic documents and records in connection with your registration, future transactions and communications involving our Service. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. Any use of third-party software provided in connection with our Service, or any third-party product or service accessed or used in connection with our Service, will be governed by the applicable third-party's license or terms of use, and not by these Terms of Use. If you access our Service from Apple's App Store, you acknowledge and agree that Apple, and Apple's subsidiaries, are third-party beneficiaries of this Agreement, and as such, Apple will have the right to enforce this Agreement. In addition to this Agreement, your use of our Service must comply with all applicable third-party terms of agreement. Any and all provisions of this Agreement that would reasonably be expected to be performed after the termination of this Agreement shall survive and be enforceable after such termination, including, without limitation, provisions relating to ownership, indemnification, limitation of liability and governing law.
VIOLATIONS
Please report any violations of these Terms of Use to drnewman@dermconsult.com Thank you. LAST REVISED [1/28/18]


Privacy Policy

INTRODUCTION
This Privacy Policy ("Privacy Policy") is incorporated into our Terms of Use. Therefore, terms used in this Privacy Policy that have been previously defined will have the same meanings as provided in our Terms of Use. As with our Terms of Use, if we make any changes to our Privacy Policy, we will post the revised Privacy Policy through our Service and update the "Last Revised" date of the Privacy Policy. Your use of our Service following any such change means you accept the revised Privacy Policy. We are committed to respecting the privacy of users of our Service. We created this Privacy Policy to tell you how we collect, use, and disclose information in order to provide you with our Service. We have adopted a HIPAA Notice of Privacy Practices (the "Notice of Privacy Practices") to describe how our Providers use and disclose your protected health information ("PHI"). This Notice of Privacy Practices is detailed below. Our collection, use, and disclosure of your PHI will be done consistent with the Notice of Privacy Practices except to the extent you have authorized additional uses and disclosures under this Privacy Policy or other provisions of the Terms of Use. By accessing or using our Service, you accept the practices and policies outlined in this Privacy Policy; you hereby consent that we will collect, use and disclose your information as set forth in this Privacy Policy; and you acknowledge receipt of our Notice of Privacy Practices. If you are using our Service on behalf of an individual other than yourself, you represent that you are authorized by such individual to accept this Privacy Policy and the Notice of Privacy Practices on such individual's behalf.
WHAT INFORMATION DO WE COLLECT?
We collect any information you provide when you use our Service, including, but not limited to: (1) your name and contact data (such as your e-mail address, phone number, and billing and physical addresses); (2) your login and password; (3) demographic data (such as your gender, date of birth and zip code); (4) your communications with your Providers; and (5) any information you provide when you contact or communicate with us. We may also collect information from you necessary to provide you with services from your Providers, which may include, but is not limited to: (a) payment information; (b) insurance information; and (c) health and medical data (such as previous doctors or other healthcare providers you visited, your reason for visiting a healthcare provider, date of visit, medical history and condition, medications, images or videos, and other medical and health information you share with us). In addition to the information we collect directly from you, we may also collect certain information from Providers who provide treatment or other services to you in connection with our Service. This information may include, but is not limited to, the Provider's diagnoses, treatment plans (including prescription details) and notes. We may also receive information from third parties that pay for your care or provide you with treatment, laboratory care or prescription medication, which may include, for example, your prescription history, insurance policy, insurance eligibility and coverage, and laboratory test results. We or our service providers may automatically collect certain information from your device through which you access our Service. This information includes, but is not limited to, your language preferences, your phone number or other unique device identifier (the International Mobile Equipment Identity or the Mobile Equipment ID number), the IP address of your device, the manufacturer, model and operating system of your device, the name and version of our Service you are using, information regarding your browser and information that allows us to personalize our Service. We or our service providers may also collect information about how you interact with our Service and any of our websites to which our Service links or third party websites/applications that link you to our Service, such as how many times you use a specific part of our Service, the amount of time you spend using our Service, how often you use our Service, actions you take in our Service and how you engage with our Service. We and our service providers will obtain information regarding your location or the location of your device through which you access our Service. Information regarding your location will be obtained directly from you when you provide us with your zip code. Alternatively, our Service may obtain precise information about the location of your device with your express consent. Once you have consented to the collection of the precise location of your device, you may adjust this consent by managing your location services preferences through the settings of your device.
HOW DO WE USE YOUR INFORMATION?
In connection with providing you with our Service, we and our affiliates and service providers may use your information for a number of purposes, including, but not limited to: (a) verifying your identity and administering your Account, including processing your payments and fulfilling your orders; (b) communicating with you about our Service or your use of our Service, and sending you communications on behalf of your Providers; (c) ensuring quality customer service by providing you customer support, responding to your requests or concerns, ensuring that our Service functions properly for you, and tailoring our Service to meet your needs; (d) facilitating the provision of healthcare services to you by your Providers, and ensuring your Providers the services and support necessary for healthcare operations; (e) sending you push notifications (notifications may be enabled or disabled through your device or app settings depending on your device type); (f) detecting, preventing, investigating and responding to fraud, intellectual property infringement, violations of our Terms of Use, or other misuse of our Service or a Provider's services; and (g) providing certain marketing communications or promotional materials relating to our Service that may be of interest to you; and (h) understanding how you interact with our Service and any of our websites to which our Service links or third party websites that link you to our Service. We use information regarding your location or the location of your device through which you access our Service for a number of purposes, including, but not limited to: (a) identifying Providers who may provide you with healthcare services; (b) providing you with a list of nearby pharmacies that may fulfill any prescriptions provided to you by your Provider; and (c) identifying other healthcare providers whom you may visit at the recommendation of your Provider.
HOW DO WE DISCLOSE YOUR INFORMATION?
We may disclose your information to third parties in connection with the provision of our Service or your Provider's provision of services or as otherwise permitted or required by law. For example, we may disclose your information to: (a) third-party service providers that provide services such as the hosting of our Service, data and usage analysis, IT services and infrastructure, customer service, e-mail delivery, auditing and other similar services; (b) Providers to schedule and fulfill appointments and provide healthcare services; (c) Providers to whom you send messages through our Service; (d) Providers for treatment, payment or healthcare operations purposes; (e) third parties as we believe necessary or appropriate to comply with applicable laws; and (f) to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer, liquidation or other disposition of all or any portion of our business, assets or stock to such third party. We may de-identify your information and use or disclose that de-identified information for any purpose.
USE BY MINORS
Our Service is intended for use by individuals 18 years of age or older. However, if you are a parent, legal guardian or personal representative of a minor child at least 13 years of age, you may, in compliance with the Terms of Use, use our Service on behalf of such minor child. Any information you provide us on behalf of your minor child will be treated in accordance with this Privacy Policy. We do not knowingly collect information for individuals under the age of 13. If we learn that we have received any information for an individual under the age of 13, we will only use that information to respond directly to that child (or a parent, legal guardian or personal representative) to inform him or her that he or she cannot use our Service, and subsequently we will delete that information from our own servers.
JURISDICTIONAL ISSUES
We intend to provide our Service in the United States; accordingly, this Policy, and our collection, use, and disclosure of your information, is governed by U.S. law. We do not represent or warrant that our Service is appropriate or available for use in any particular jurisdiction. If you choose to access or use our Service from outside the United States, you do so on your own initiative and at your own risk. You acknowledge that our Service is subject to U.S. law and consent to the transfer of your information to the United States, which may provide a different level of data security than in the country in which you are located, and you waive any claims that may arise under the laws of your location outside the United States.
THIRD PARTIES
This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third parties, including Providers, the manufacturer of your mobile device, and any other third party mobile application or website to which our Service may contain a link. These third parties may at times gather information from or about you. We have no control over the privacy practices of these third parties. We encourage you to review the Notice of Privacy Practices that we have included as an attachment to this Privacy Policy and the privacy policies of each website and application you visit and use.
MISCELLANEOUS
We strive to use reasonable physical, technical, and administrative measures to protect information under our control. However, you must keep your Password secure and your Account confidential, and you are responsible for any and all use of your Account. If you have reason to believe that the security of your Account has been compromised, please notify us immediately in accordance with the "Contacting Us" section below. When using our Service, you may choose not to provide us with certain information, but this may limit the features you are able to use. You may also choose to opt out of receiving certain communications (e.g., newsletters, promotions) by emailing us your preference. Please note that even if you opt out, we may still send you service-related communications. We do not currently respond to web browser "do not track" signals or other mechanisms that provide a method to opt out of the collection of information across the networks of websites and online services in which we participate. If we do so in the future, we will describe how we do so in this Privacy Policy. If you reside in California and have provided your personally identifiable information to us, you may request information once per calendar year about our disclosures of certain categories of your personally identifiable information to third parties for their direct marketing purposes. Such requests must be submitted in writing using the email address in the "Contacting Us" section below.
CONTACTING US
If you have any questions about this Privacy Policy, please contact us by email at elannewmanmd@gmail.com or by regular mail at: Elan M. Newman, MD, Inc. Thanks again for choosing Elan M. Newman, MD, Inc. LAST REVISED: [1/28/18]


Notice of Privacy Practices

Your Information. Your Rights. Our Responsibilities.
This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.
Your Rights
You have the right to:
  • Get a copy of your paper or electronic medical record
  • Correct your paper or electronic medical record
  • Request confidential communication
  • Ask us to limit the information we share
  • Get a list of those with whom we’ve shared your information
  • Get a copy of this privacy notice
  • Choose someone to act for you
  • File a complaint if you believe your privacy rights have been violated
Your Choices
You have some choices in the way that we use and share information as we:
  • Tell family and friends about your condition
  • Provide disaster relief
  • Include you in a hospital directory
  • Provide mental health care
  • Market our services and sell your information
  • Raise funds
Our Uses and Disclosures
We may use and share your information as we:
  • Treat you
  • Run our organization
  • Bill for your services
  • Help with public health and safety issues
  • Do research
  • Comply with the law
  • Respond to organ and tissue donation requests
  • Work with a medical examiner or funeral director
  • Address workers’ compensation, law enforcement, and other government requests
  • Respond to lawsuits and legal actions
Your Rights
When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.
Get an electronic or paper copy of your medical record
  • You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. Ask us how to do this.
  • We will provide a copy or a summary of your health information, usually within 30 days of your request. We may charge a reasonable, cost-based fee.
Ask us to correct your medical record
  • You can ask us to correct health information about you that you think is incorrect or incomplete. Ask us how to do this.
  • We may say "no" to your request, but we’ll tell you why in writing within 60 days.
Request confidential communications
  • You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address.
  • We will say "yes" to all reasonable requests.
Ask us to limit what we use or share
  • You can ask us not to use or share certain health information for treatment, payment, or our operations. We are not required to agree to your request, and we may say “no” if it would affect your care.
  • If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. We will say "yes" unless a law requires us to share that information.
Get a list of those with whom we’ve shared information
  • You can ask for a list (accounting) of the times we’ve shared your health information for six years prior to the date you ask, who we shared it with, and why.
  • We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). We’ll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months.
Get a copy of this privacy notice
  • You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically. We will provide you with a paper copy promptly.
Choose someone to act for you
  • If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information.
  • We will make sure the person has this authority and can act for you before we take any action.
File a complaint if you feel your rights are violated
  • You can complain if you feel we have violated your rights by contacting us using the information on page 1.
  • You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1- 877-696-6775, or visiting www.hhs.gov/ocr/privacy/hipaa/complaints/.
  • We will not retaliate against you for filing a complaint.
Your Choices
For certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations described below, talk to us. Tell us what you want us to do, and we will follow your instructions.
    In these cases, you have both the right and choice to tell us to:
  • Share information with your family, close friends, or others involved in your care
  • Share information in a disaster relief situation
  • Include your information in a hospital directory

If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety.
    In these cases we never share your information unless you give us written permission:
  • Marketing purposes
  • Sale of your information
  • Most sharing of psychotherapy notes

  • In the case of fundraising:
  • We may contact you for fundraising efforts, but you can tell us not to contact you again.
Our Uses and Disclosures
How do we typically use or share your health information? We typically use or share your health information in the following ways.
  • Treat you
  • We can use your health information and share it with other professionals who are treating you.
  • Example: A doctor treating you for an injury asks another doctor about your overall health condition.

Run our organization
  • We can use and share your health information to run our practice, improve your care, and contact you when necessary.
  • Example: We use health information about you to manage your treatment and services.

Bill for your services
  • We can use and share your health information to bill and get payment from health plans or other entities.
  • Example: We give information about you to your health insurance plan so it will pay for your services.

How else can we use or share your health information? We are allowed or required to share your information in other ways – usually in ways that contribute to the public good, such as public health and research. We have to meet many conditions in the law before we can share your information for these purposes. For more information see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html.
Help with public health and safety issues.
    We can share health information about you for certain situations such as:
  • Preventing disease
  • Helping with product recalls
  • Reporting adverse reactions to medications
  • Reporting suspected abuse, neglect, or domestic violence
  • Preventing or reducing a serious threat to anyone’s health or safety

Do research We can use or share your information for health research.
Comply with the law
  • We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we’re complying with federal privacy law.

  • Respond to organ and tissue donation requests
  • We can share health information about you with organ procurement organizations.

  • Work with a medical examiner or funeral director
  • We can share health information with a coroner, medical examiner, or funeral director when an individual dies.

  • Address workers' compensation, law enforcement, and other government requests
      We can use or share health information about you:
    • For workers’ compensation claims
    • For law enforcement purposes or with a law enforcement official
    • With health oversight agencies for activities authorized by law
    • For special government functions such as military, national security, and presidential protective services

    Respond to lawsuits and legal actions
  • We can share health information about you in response to a court or administrative order, or in response to a subpoena.

  • Our Responsibilities
    • We are required by law to maintain the privacy and security of your protected health information.
    • We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.
    • We must follow the duties and privacy practices described in this notice and give you a copy of it.
    • We will not use or share your information other than as described here unless you tell us we can in writing. If you tell us we can, you may change your mind at any time. Let us know in writing if you change your mind.

    For more information see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html.
    Changes to the Terms of this Notice We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request.
    Effective date of this notice: 1/28/18 This Notice of Privacy Practices applies to the following organizations: Elan M. Newman, MD Privacy Officer for all organizations: Elan M. Newman, MD [enter address]


    Patient Consent to Use of Telehealth

    In using our Service, you will be consulting with a licensed healthcare provider ("Provider") solely via the use of "telehealth." Telehealth involves the delivery of healthcare services using electronic communications, information technology or other means between a healthcare provider and a patient who are not in the same physical location. Telehealth may be used for diagnosis, treatment, follow-up and/or patient education, and may include, but is not limited to:

    • Electronic transmission of medical records, photo images, personal health information or other data between a patient and a healthcare provider
    • Interactions between a patient and healthcare provider via audio, video and/or data communications
    • Use of output data from medical devices, sound and video files

    Provider(s) using our Service will be interacting with you solely via use of our Service. As a result, all of the medical care and treatment you receive from such Providers will be provided via telehealth, and you will not be able to meet with your Provider "in-person."
    The electronic systems used in our Service will incorporate network and software security protocols to protect the privacy and security of health information and imaging data, and will include measures to safeguard the data to ensure its integrity against intentional or unintentional corruption.
    ANTICIPATED BENEFITS:
    The use of telehealth by Providers through our Service may have the following benefits:
    • Making it easier and more efficient for you to access medical care for the conditions treated by Providers
    • Reducing wait times for diagnosis, treatment, and appropriate prescriptions
    • Allowing you to obtain medical care and treatment by Providers at times that are convenient for you
    • Avoiding unnecessary travel and allowing you to obtain medical care from the comfort and privacy of your home
    • Enabling ongoing care and follow-up communication with your Providers on your terms and without travel or missed work/school
    POSSIBLE RISKS:
    While the use of telehealth may provide numerous benefits, there are also potential risks. These risks include, but may not be limited to, the following:
    • The information transmitted to your Provider(s) may not be sufficient (e.g. poor resolution of images) to allow for appropriate medical decision-making by the Provider(s)
    • The inability of your Provider(s) to conduct certain tests or assess vital signs in-person may in some cases prevent the Provider(s) from providing a diagnosis or treatment or from identifying the need for emergency care
    • Your Provider may not be able to provide medical treatment for your particular condition, and you may be required to seek alternative healthcare or emergency care services
    • Delays in medical evaluation/treatment could occur due to unavailability of Providers or the possibility of deficiencies or failures of the technology or electronic equipment used
    • In rare instances, security protocols or safeguards could fail, causing a breach of privacy
    • Given regulatory requirements in certain jurisdictions, your Provider(s) treatment options, especially pertaining to certain prescriptions, may be limited
    • In rare cases, a lack of access to all of your medical records may result in adverse drug interactions or allergic reactions or other judgment errors
    BY CONSENTING TO THIS DOCUMENT, I UNDERSTAND AND AGREE TO THE FOLLOWING:
    • All medical care and treatment I receive from Providers using this Service will be provided using telehealth and my Providers will not be able to provide any medical care and treatment to me without the use of telehealth.
    • The delivery of healthcare services via telehealth is an evolving field and the use of telehealth in my medical care and treatment from Providers may include uses of technology not specifically described in this Patient Consent.
    • While the use of telehealth may provide potential benefits to me, as with any medical care service (in-person or using telehealth technology) no such benefits or specific results can be guaranteed. My condition may not be cured or improved, and in some cases, may get worse.
    • There are certain potential risks to me in the use of telehealth, including but not limited to the risks described in this Patient Consent.
    • I have the right to withhold or withdraw my consent to the use of telehealth at any time by terminating my use of the Practice Service.
    • I have read the Notice of Privacy Practices provided to me, and I understand that my medical information is subject to all applicable laws regarding the confidentiality of healthcare information. I have the right to access and amend my health information in accordance with applicable federal and state laws.
    • The use of telehealth involves electronic communication of my personal medical information to Providers who may be located in other areas, including outside of the state in which I reside.
    • It is my duty to provide each Provider providing services through this Service all information relevant to my medical care, including all relevant information regarding care that I may have received or may be receiving from other healthcare providers outside of this Service.
    • My Provider may determine in his or her sole discretion that my condition is not suitable for treatment using this Service and that I may need to seek medical care and treatment from a specialist or other healthcare provider outside of the Practice Service.
    • I am fully responsible for payment for all services provided by Providers or through use of this Service.
    BY CONSENTING TO THIS DOCUMENT, I HEREBY:
    Represent that I have read this Patient Consent carefully, and that I understand the benefits and risks of the use of telehealth in the medical care and treatment provided to me by Providers using this Service; and Give my informed consent to the use of telehealth by Providers using this Service under the terms described in this Patient Consent.